Our promise to you as a supporter
We believe the only way to fundamentally change our unjust global economy is by building a large, informed and diverse movement. Our campaigns are only possible because of our members, supporters and activists. So we are committed to being fully transparent and accountable to all of you. This is our promise to you who are part of Global Justice Now, helping make a more just world possible.
We promise to use your donations wisely and fundraise responsibly
To effectively challenge the powerful and freely speak out against injustice, it is vital we stay independent. Thanks to our supporters, over three quarters of our income comes from individuals. Your donation is made to make lasting change, so we promise to spend as much of it as possible on our campaigns. In 2016, 72% of our spending went towards our campaigns, helping to further our work to put power and resources into the hands of the many, not the few.
We are registered with the Fundraising Regulator and accept its code of practice to make sure our fundraising is ethical and legal. Our own ethical fundraising policy also backs up our fundraising, making sure all our work is in line with our values.
We promise to communicate with you how you want
We contact our members, supporters and activists through a combination of mail, email and telephone, with updates on our campaigns and opportunities to support our work. We want to make sure that we communicate with you in the way that suits you best. That’s why we offer you the chance to opt out of any one of these communication routes every time you take an action or donate online. And you can also use the link at the bottom of every email we send to unsubscribe from our emails.
If you simply want to receive fewer mailings or emails from us, we make that possible too with our range of subscription options. This means we can tailor our communications to your interests; please contact us to find out more about the services we offer.
Communicating with our supporters by phone means we can have individual, unique, two-way conversations with you about our campaigns, how you’re furthering them, and other ways you can support our work if you are able. When we’re not calling you from the office, we work with a small, Bristol-based company called Ethicall, which specialises in charity calling and won the Most Ethical Company Award at the 2016 Better Society Awards. We work closely with Ethicall to make sure their callers meet our standards and have a clear understanding of Global Justice Now.
We promise to listen to you
Global Justice Now would not exist without our members, supporters and activists. By taking action, raising awareness and donating, you are instrumental in pushing our campaigns forward. As a democratic movement, we will give you opportunities to influence the direction of our campaigns through surveys. And if you are a member, you can be even more involved with our democracy by either standing for a seat on our council or electing the nominees. You can also influence the future of our movement by voting at our annual general meeting.
We want to make sure that you are getting the best service from us. If you contact us with a question or a request, we will take your point seriously and aim to follow it up within 10 working days. If you make a complaint, we will treat it confidentially. We promise to acknowledge your complaint within 10 working days and aim to resolve it in that time too. Details about how to complain are here. If you are not happy with our response, you can also take it further by contacting the Fundraising Regulator.
We promise to look after your information
We treat all personal information with confidence in accordance with the UK Data Protection Act (1998). We respect your right to privacy and confidentiality, securely storing any information that you may give us offline or online. We also respect your right to know what information about you that we hold, and are happy to send this to you, please contact us to find out more about this service.
Thank you for standing up for a more just world and being part of Global Justice Now. This is our promise to you. Please do not hesitate to contact us should you have any questions.