What data we collect
If you give us your details by donating to Global Justice Now, taking one of our actions, signing up to our e-list, or coming to our events, we will usually collect your name, address, email address and phone number. We do not swap your information, and never would unless you tell us you’re happy for us to do this.
If you set up a Direct Debit with us, we will need to store the account details linked to your gift. All our Direct Debit gifts are covered by the security of the Direct Debit guarantee. If you make a cash donation using your card, we will not store your full account details. You can read more about donating securely below.
When we’ll be in touch with you
As a supporter you can keep up to date with our campaigns and find out about how to support our work through our e-list, mailings and phone communications. And we want to make sure we communicate with you in the way you want. If you have provided us with your email address and opted in to our e-list, we’ll send you our email updates. We might send you our campaigns or fundraising mailings too, if you have given us your details and haven’t opted out of our mailings.
We have a number of different mailing preferences, which means if you’re thinking of opting out, you don’t have to stop getting post from us entirely, contact us to find out more.
To have personal conversations with our supporters about how they are furthering our campaigns and other ways they can support our work, occasionally we carry out telemarketing. We may call you if you have given us your phone number and told us you are happy for us to contact you in this way; or if you have given us your telephone number, are not on the telephone preference service and have not asked that we don’t phone you.
With only a small staff team, it’s not always possible for us to carry out this calling ourselves. So we use a small, Bristol-based telemarketing company called Ethicall, which specialises in charity calling and won the Most Ethical Company Award at the 2016 Better Society Awards. We work closely with Ethicall to make sure their callers have a clear understanding of Global Justice Now and our campaigns. We also monitor the calls, and Ethicall shares our supporters’ feedback with us. To check or change your communications preferences you can contact us.
Help us improve
We are always looking for new ways to improve our services. If you have a complaint please do contact us. We will treat your complaint seriously and confidentially and resolve it as soon as possible. You can read more about our complaints process here. If you are not happy with our response to your complaint, you can take it further by contacting the Fundraising Regulator, with whom we’re registered.
Global Justice Now endeavours to keep the data which we hold as up to date and accurate as possible. If you are on our database and any of your details change, please contact us at any time to update this information. We also respect your right to know what information about you we hold, and are happy to send this to you, please contact us for further information about this service.
The limited circumstances in which we may share your details
We may share your details with carefully selected agencies, like mailing houses, in order to deliver our communications if we do not have the resources to do so in-house. If we do use third-party services, we make sure it is under a contract and in compliance with the Data Protection Act.
The carefully selected agencies we use will only store and use supporters' information for the purpose of the service we contracted them to deliver. When sending your data to a service provider, we will send it in a secure, password-protected file. The only other occasion in which we would disclose your personal data is if the law requires it under special circumstances.
We will always store any supporters' data securely, whether it's held online or offline. All credit or debit card donations made on Global Justice Now’s website are processed by Sage Pay, an electronic payment provider which offers a secure system of processing these payments to organisations. This offers a safe and secure way of processing payments online. Details for all Direct Debits initiated on our website are held securely online, and all Direct Debits are set up and processed on our own secure in-house database.
We are also PCI compliant (Payment Card Industry Data Security Standard), which means we uphold industry data security standards when handling your credit or debit card information. We only store the last four digits of your card details electronically, and once your donation has been processed, we destroy any record of the 3 digit security number on the back of the card.
What are cookies and do we use them?
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the site owners about how people are using their site. There are four main types of cookies used by this website, including Google Analytics, Adaptive Image, Has_js and Drupal.tableDrag.showWeight. You can find out more about how these different cookies work and how to manage them here.
Facebook ‘Lookalike’ audiences are groups of people on Facebook that have similar interests to each other and behave online in a similar way. We sometimes use Lookalike audiences as a way of finding new people with whom to share our campaigns and get on board.
If you have given us your email address we may use it to find Lookalike audiences. During this process you are not added to Facebook and it does not store your data. We would ‘hash’ your email address for data protection purposes; hashing turns email addresses into short fingerprints that can't be reversed. This happens before your email is sent to Facebook. Once the hashed email address is safely uploaded to Facebook it’s then matched to find if you have a Facebook profile. We would then use your profile to find Lookalike audiences with a similar one. As soon as this is done your hashed email address is deleted off Facebook. This means your email address is not passed on to Facebook, or any other third party, and you will not see any of our Facebook campaign promotions or communications targetted at Lookalike audiences.
Contact us with any questions
If you have any questions about Global Justice Now’s privacy and data protection policies, please contact us: